Returns & Refund Policy

Last Updated: October 1, 2026

At Zaaree, every order is carefully checked and packed before dispatch. Since our products are sourced and prepared specifically for our customers, all sales are final.

1. No Returns or Refunds

We do not accept returns, cancellations, or refunds once an order has been placed and processed.

Please make sure you carefully check your size, colour, design, quantity, and other order details before completing your purchase.

2. Defective or Damaged Products

If you receive a product that is defective, damaged, or materially different from what you ordered, you may be eligible for an exchange.

To request an exchange:

• You must record a continuous, unedited video while unboxing your package.
• The video should clearly show the package, shipping label, and the product as it is being removed from the packaging.
• The defect or damage must be clearly visible in the unboxing video.
• You must contact us within 48 hours of delivery and provide the unboxing video along with your order details and photographs/videos of the issue.
• Requests submitted without an unboxing video may not be eligible for an exchange.

3. Exchange Process

Once we receive your request, our team will review the provided evidence. If the product is confirmed to have a manufacturing defect, damage during transit, or an incorrect item was sent, we will arrange an exchange, subject to product availability.

The original product must be shipped back to us. The customer may be required to bear the cost of shipping the product back, unless the issue is confirmed to be an error on our part.

If the same product is unavailable, we will discuss an appropriate replacement or alternative solution with you.

4. Products Not Eligible for Exchange

An exchange will not be provided for:

• Change of mind
• Incorrect size or colour selected by the customer
• Minor variations that are inherent to the product or its manufacturing process
• Damage caused after delivery due to misuse, improper handling, washing, storage, or care
• Products that have been worn, used, altered, washed, or damaged by the customer
• Requests made after the specified reporting period
• Products returned without prior approval from our team

5. Important

Please do not discard the original packaging until you have inspected your order. We strongly recommend recording your entire unboxing process from the moment the sealed package is opened.

Our decision regarding whether a product qualifies as defective or damaged will be based on the evidence provided and our inspection of the returned product.

For any questions regarding an exchange, please contact us through our customer support channel with your order number and unboxing video.

All sales are final except where an eligible product defect, damage, or incorrect item is confirmed under the terms above.